Understand and user’s suggestions and feedback

• Ask user why​ - In this part, we asked our interviewee users questions mainly focus on anything they like about our prototype? Anything could be improved? And make sure they understand the priority. ​​From the interviews my team did with our interviewees, we received a lot of answers. ​

  • The part that the user like about our prototype

    • Clear, easy, accessible; ​

    • Tutorial videos are easy to follow and understand;

    • Function buttons are very stand out for senior adults;

  • The part that could be improved​

    • The font size of the title could be bolder and bigger;​

    • Adding app description so senior adults can understand what does the app do before they learn how to use it;

    • Some descriptions use images. Users thought it might be too hard to understand, tutorial videos would be better than images.

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Organize user’s feedback

• Organize user’s feedback by taking notes while the interviewee'

  • In this part, our team made a google spreadsheet for each team member to summarize their interview notes and fill in the spreadsheets.

  • After everyone has done their interview, we shared our interviews with other team members.

  • We created a Miro page for us to organize our user's feedback.​

• Organize the similar suggestions

  • After sharing our interviews, we wrote notes for each team members, then we organized similar suggestions;

  • We use the checkmark to specify the notes​

  • Here is the organized note:

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